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Managing performance for First Line Managers

February 23, 2027 – July 6, 2027

With tutor Mandy McMahon

The aim of this unit is to develop the learners confidence, knowledge and skills to improve work-based performance and support the development of their staff.

Online – 23rd Feb all day, 2nd and 9th March all day, 6th July half day AM 2027.

This course has pre-work in the form of a questionnaire which will take approximately 1.5hrs to complete.

Course Details

Diploma Credits: 15 IAT CPD Credits: 45 Tutor: Mandy McMahon

You will cover

  • Principles of first line management
  • Effective communication
  • Development effective working relationships
  • Resolving conflict in the workplace

Key Skills you will develop

  • Ability to demonstrate the appropriate application of different tools available to first line managers to supervise and motivate staff within the workplace
  • Ability to apply the principles of effective communication in the workplace
  • Ability to effectively delegate tasks to staff within the workplace
  • Ability to develop effective working relationships within the workplace
*Further IAT fees may apply

Details

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Online

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