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Managing performance for First Line Managers
February 23, 2027 – July 6, 2027

With tutor Mandy McMahon
The aim of this unit is to develop the learners confidence, knowledge and skills to improve work-based performance and support the development of their staff.
Online – 23rd Feb all day, 2nd and 9th March all day, 6th July half day AM 2027.
This course has pre-work in the form of a questionnaire which will take approximately 1.5hrs to complete.
Course Details
Diploma Credits: 15 IAT CPD Credits: 45 Tutor: Mandy McMahonYou will cover
- Principles of first line management
- Effective communication
- Development effective working relationships
- Resolving conflict in the workplace
Key Skills you will develop
- Ability to demonstrate the appropriate application of different tools available to first line managers to supervise and motivate staff within the workplace
- Ability to apply the principles of effective communication in the workplace
- Ability to effectively delegate tasks to staff within the workplace
- Ability to develop effective working relationships within the workplace
For additional event categories, please contact: lsi-admin@lsinex.co.uk
